Returns & Refunds policy

At The House of Chandira, every product is thoughtfully designed and carefully packed to ensure it reaches you safely.

• We currently ship across India.

• All orders are processed and dispatched within the timelines mentioned on the product page.

• Delivery timelines may vary based on location, courier partner, and external factors beyond our control.

• Once dispatched, shipment tracking details will be shared via email or WhatsApp.

For any shipping-related queries, you can contact us at namaste@chandira.in.

Replacement & Damage Policy

As our products are premium design pieces, we follow a replacement-only policy.

Eligible for Replacement

• Replacement is applicable only in case of transit damage.
  To qualify for a replacement:

• The issue must be reported on the same day of delivery

• Customers must share:

  • Clear images and/or video of the damaged product

  • Unboxing video (highly recommended)

  • Order number

• Requests can be submitted via:

  • Email: namaste@chandira.in

  • WhatsApp option available on chandira.in

Once verified, a replacement will be arranged at no additional cost.

No Return Policy

• We do not accept returns for any reason other than transit damage.

• Products once delivered and accepted cannot be returned.

No Refund Policy

• We follow a strict no-refund policy.

• In approved cases, only replacement will be provided.

• Refunds (full or partial) are not offered under any circumstances.

Important Notes

• Minor variations in color, texture, or finish are a natural result of the design and manufacturing process and are not considered defects.

• Damage claims raised after the same day of delivery will not be eligible for replacement.

• The House of Chandira reserves the right to approve or reject replacement requests after inspection.